Terms & Conditions of Sale and Installation

Casa Cor Limited T/A Casa Renewables Registered Address: 15 Radlix Road Company Number: 13425865 Contact Email: info@casacontractao.com

Last Updated: 16/11/2025

These terms and conditions (the "Conditions") govern the contract ("the Contract") between us (Casa Renewables or "We") and you ("the Customer" or "You") for the supply and installation of the goods ("Goods") and services ("Installation Services") detailed in your official Quotation.

1. The Quotation and Contract Formation

1.1. Quotation Validity: All Quotations provided by us are valid for a period of 30 days from the date of issue, unless otherwise specified in writing. 1.2. Contract Acceptance: A binding Contract is formed only when: a) You accept the Quotation in writing (e.g., via email or signed acceptance form); AND b) You pay the agreed initial deposit. 1.3. Deposit: The initial deposit is required to secure the price, schedule the work, and order materials. [State if non-refundable, e.g., "The deposit is non-refundable upon cancellation outside the statutory 14-day cooling-off period, as it covers design and procurement costs."]. 1.4. Assumptions: The Quotation is based on the information provided during the initial survey or consultation. If, upon commencing work, unexpected issues are discovered (e.g., asbestos, structural issues, significant pipe rerouting, etc.), Clause 4 (Unexpected Work) will apply.

2. Your Right to Cancel (The Cooling-Off Period)

2.1. Statutory Right: As a consumer, you have the right to cancel this Contract within 14 calendar days from the day after you sign the Contract (the "Cancellation Period") without giving any reason. 2.2. How to Cancel: To exercise your right to cancel, you must inform us of your decision by a clear statement sent by post or email to the addresses provided above. 2.3. Work Commenced within Cancellation Period: If you request us to begin the Installation Services during the Cancellation Period, you must do so in writing. If you then cancel the Contract after work has started, you will be liable to pay for all goods supplied and work performed up to the point of cancellation.

3. Our Obligations (Installation and Warranty)

3.1. Standard of Work: We will carry out the Installation Services using reasonable care and skill, in line with all relevant regulations, including: * MCS (Microgeneration Certification Scheme) Standards: Required for all grant eligibility. * IET Wiring Regulations (BS 7671): For all associated electrical work. * Building Regulations 2010. 3.2. Goods: All Goods supplied will be of satisfactory quality, fit for their intended purpose, and free from material defects at the time of installation. 3.3. Workmanship Warranty: We provide a [e.g., 2-Year or 5-Year] warranty on our Installation Services (workmanship) from the date of completion. This covers any defects arising from the physical installation we carried out, but excludes defects related to the manufacturer's Goods. 3.4. Product Warranty: The Heat Pump unit and associated components are covered by the manufacturer's standard warranty (typically [e.g., 5-8 years]). We will provide you with all necessary documentation, but the warranty is subject to you complying with the manufacturer’s instructions (including annual servicing). 3.5. Documentation: Upon completion, we will provide you with: * Product manuals and guarantees. * The commissioning certificate and MCS Certificate of Installation. * Electrical Installation Certificate (EIC or MEIWC).

4. Your Obligations and Unexpected Work

4.1. Access: You must provide us and our agents with free, safe, and uninterrupted access to your property and the installation areas throughout the agreed working hours. 4.2. Utilities: You must provide free use of water, electricity, and toilet facilities for our installation team while on site. 4.3. Site Readiness: You are responsible for clearing the installation area of personal belongings, valuables, and obstructions prior to our start date. We will not be responsible for any damage to items not removed. 4.4. Unexpected Work: If during the Installation Services we discover unexpected work (e.g., inadequate existing wiring, necessary pipework changes, or hazardous materials) that was not evident during the initial survey: a) We will stop work and immediately notify you. b) We will issue a Variation of Contract (Requote) for the cost of the additional work. c) We will not proceed with the additional work until you have approved the Variation of Contract in writing. d) If you choose not to proceed with the additional work, we may terminate the Contract under Clause 6, and you will be liable for the work completed to date.

5. Payment

5.1. Payment Schedule: Payment for the Installation Services shall be made according to the schedule set out in the Quotation (e.g., [e.g., 10% Deposit, 40% on Delivery of Goods, 50% upon Final Commissioning]). 5.2. Due Date: All invoices are due for payment within [e.g., 7 days or 14 days] of the date of issue, unless otherwise agreed. 5.3. Retention of Title: Title (ownership) of all Goods supplied shall not pass to you until we have received payment in full of all sums due under the Contract. 5.4. Late Payment: If payment is not received by the due date, we reserve the right to charge interest on the overdue amount at a rate of 8% per annum above the Bank of England base rate, calculated daily.

6. Termination of Contract

6.1. By Us: We may terminate the Contract immediately if: a) You fail to make any payment by the due date. b) You commit a serious breach of your obligations under the Contract (e.g., denying safe access to the site). c) An unexpected situation arises (see Clause 4.4) that prevents us from safely completing the work and a resolution cannot be agreed. 6.2. By You: You may terminate the Contract if we are in serious breach of our obligations and fail to remedy the breach within a reasonable timeframe after you have given us written notice.

7. Boiler Upgrade Scheme (BUS) Grant

7.1. Grant Application: If applicable, we will apply for the BUS grant on your behalf. 7.2. Customer Consent: You agree to provide prompt consent to Ofgem when contacted to authorise our application on your behalf. 7.3. Liability: We are not responsible for the successful outcome of the grant application. If the application is rejected due to reasons outside of our control (e.g., your property’s EPC is ineligible), you remain liable for the full cost of the installation.

8. Limitation of Liability

8.1. We are responsible for loss or damage suffered by you that is a foreseeable result of our breach of the Contract or our negligence, but we are not responsible for any loss or damage that is not foreseeable. 8.2. We are not liable for any delays or failures caused by events outside our reasonable control (e.g., severe weather, supplier delays, or actions by the Distribution Network Operator).

9. Governing Law

9.1. This Contract and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the Laws of England and Wales.